Refund & Cancellation Policy
Effective Date: 14-04-2026
This Refund & Cancellation Policy explains how refunds, cancellations, and wallet credits are handled on Ludo Galaxy.
1. General Policy
- All purchases made on the Platform are considered final unless stated otherwise in this policy.
- By making a payment, you agree to the applicable pricing, rules, and conditions displayed at the time of purchase.
2. Nature of Purchases
- Payments on Ludo Galaxy may include entry fees, in-app credits, or digital items.
- These purchases are for participation and entertainment purposes.
- Results of matches or gameplay outcomes are not grounds for refunds.
3. Eligible Refund Scenarios
Refunds or wallet credits may be issued under the following conditions, subject to verification:
- Payment was successfully deducted, but the service or entry was not provided.
- Transaction failed due to a technical error on the Platform.
- Duplicate payment was made for the same transaction.
- Unauthorized transaction (after proper verification).
All refund requests must be submitted within 48 hours of the transaction with valid proof (transaction ID, screenshots, etc.).
4. Match Cancellation
- If a match is cancelled by Ludo Galaxy due to technical issues or operational reasons, the entry fee will be refunded.
- Refunds may be issued either to the original payment method or as wallet credit, depending on the situation.
5. Non-Refundable Cases
- Change of mind after joining a match
- Losses incurred during gameplay
- Incorrect selection of match or contest
- Failure to participate after successful entry
6. Google Play Billing
For purchases made via Google Play In-App Billing:
- Refunds are subject to Google Play’s refund policies.
- Users may request refunds directly through their Google Play account where applicable.
7. Third-Party Payment Providers
- Payments may be processed through third-party providers such as UPI, cards, or wallets.
- Processing times for approved refunds may vary and typically take 5–10 business days, depending on the provider.
8. Wallet Credits
- Wallet credits issued as refunds are non-transferable and may be used only within the Platform.
- Wallet balances do not carry cash value unless explicitly stated.
9. User Responsibility
- Users must review match details, rules, and pricing before making any payment.
- Users are responsible for ensuring compliance with local laws.
10. Changes to Policy
Ludo Galaxy reserves the right to update this policy at any time. Continued use of the Platform constitutes acceptance of the updated policy.
11. Contact Support
For refund-related queries, contact:
📧 support@nasati.online